Terms of service

Hairzen – Terms of Service

Effective Date: April 23, 2026 Last Updated: April 23, 2026

1. Acceptance of Terms

By accessing or using the Hairzen website and purchasing any products from our store, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you must not use our website or make any purchases.

These Terms of Service apply to all visitors, customers, and users of the Hairzen platform.

2. About Hairzen

Hairzen is an online eBook store offering digital products related to hair care, hair health, styling, and related topics. Our store is operated through Shopify and is based in Panipat, Haryana, India.

Business Name: Hairzen
Platform: Shopify
Email: support@hairzen.com
Location: Panipat, Haryana, India

3. Eligibility

To purchase from Hairzen, you must:

Be at least 18 years of age, or have the consent of a parent or legal guardian.
Have the legal capacity to enter into a binding contract.
Not be barred from receiving services under applicable laws.

By placing an order, you confirm that you meet all eligibility requirements listed above.

4. Products & Digital Goods

All products sold on Hairzen are digital eBooks. Please be aware of the following:

Digital products are delivered electronically via a download link after successful payment.
You are purchasing a personal, non-exclusive, non-transferable license to use the eBook for your own personal use only.
You may not reproduce, resell, distribute, share, or publish any part of our eBooks without explicit written permission from Hairzen.
Product descriptions, previews, and images on our website are provided for informational purposes. We strive for accuracy but do not guarantee that all descriptions are completely error-free.

5. Pricing & Payment

All prices listed on our store are in Indian Rupees (INR) unless otherwise stated.
Hairzen reserves the right to change prices at any time without prior notice.
Payment must be made in full at the time of purchase.
We accept payments via Credit Card, Debit Card, UPI, Net Banking, PayPal, and other methods available at checkout.
All transactions are processed securely through Shopify's payment gateway. Hairzen does not store your payment information.

6. Order Confirmation

After placing a successful order, you will receive an order confirmation email at the address provided during checkout. This email will include:

Your order number
A summary of the items purchased
A download link or instructions to access your eBook

If you do not receive a confirmation email within 24 hours, please check your spam or junk folder and contact us at support@hairzen.com.

7. Intellectual Property

All content available on the Hairzen website and within our eBooks, including but not limited to text, graphics, images, logos, and digital content, is the intellectual property of Hairzen and is protected under applicable copyright and intellectual property laws.

You are strictly prohibited from:

Copying, reproducing, or duplicating any content from our eBooks or website
Selling, reselling, or distributing our eBooks to any third party
Using our content for commercial purposes without written authorization
Uploading our content to any third-party platform, website, or file-sharing service

Any unauthorized use of our intellectual property may result in legal action.

8. User Conduct

By using our website, you agree that you will not:

Use the website for any unlawful or fraudulent purpose
Attempt to gain unauthorized access to any part of our website or systems
Submit false or misleading information during checkout or refund requests
Engage in any activity that disrupts or interferes with our website's functionality
Harass, threaten, or abuse our support team or any other users

Hairzen reserves the right to refuse service or cancel orders from any user found to be in violation of these terms.

9. Refund & Return Policy

Our Refund & Return Policy is incorporated into these Terms of Service by reference. Please review our full Refund & Return Policy to understand your rights and obligations regarding refunds, replacements, and cancellations.

In summary, due to the digital nature of our products, all sales are generally final once the eBook has been downloaded or accessed. Refund requests must be submitted within 7 days of purchase.

10. Disclaimer of Warranties

All eBooks and content provided by Hairzen are offered on an "as is" and "as available" basis. Hairzen makes no warranties, expressed or implied, including but not limited to:

Warranties of merchantability or fitness for a particular purpose
Guarantees that the information in our eBooks will produce specific results
Warranties that the website will be error-free, uninterrupted, or free of viruses

The hair care advice and information provided in our eBooks are for general informational purposes only and should not be considered a substitute for professional medical or dermatological advice.

11. Limitation of Liability

To the fullest extent permitted by law, Hairzen shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from:

Your use of or inability to use our website or products
Any errors or omissions in the content of our eBooks
Unauthorized access to or alteration of your data
Any other matter relating to our products or services

Our total liability to you for any claim shall not exceed the amount you paid for the product in question.

12. Third-Party Links

Our website may contain links to third-party websites for reference or informational purposes. Hairzen does not endorse, control, or take responsibility for the content, privacy policies, or practices of any third-party websites. Accessing third-party links is entirely at your own risk.

13. Privacy Policy

Your privacy is important to us. By using our website, you consent to the collection and use of your information as described in our Privacy Policy. We do not sell or share your personal information with third parties for marketing purposes.

Information we may collect includes your name, email address, and payment details (processed securely through Shopify). This information is used solely to process your orders and provide customer support.

14. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of India. Any disputes arising from or related to these terms shall be subject to the exclusive jurisdiction of the courts located in Panipat, Haryana, India.

15. Changes to These Terms

Hairzen reserves the right to update, modify, or replace these Terms of Service at any time. Changes will be effective immediately upon posting to the website. It is your responsibility to review these terms periodically. Continued use of our website after any changes are posted constitutes your acceptance of the revised terms.

16. Contact Us

If you have any questions, concerns, or disputes regarding these Terms of Service, please contact us:

Email: support@hairzen.com
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM IST
Location: Panipat, Haryana, India

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